Terms of Service | EnneagramGenius

These Terms of Service (“Terms”) govern your use of the EnneagramGenius platform, operated by EnneagramGenius, Inc. Please read them carefully before using the service.

1. Acceptance of Terms

By creating an account or using the EnneagramGenius platform, you agree to be bound by these Terms of Service.
If you are using EnneagramGenius on behalf of an organization — such as a company team, coaching practice, or enterprise — you represent that you have the authority to bind that organization to these terms.
We may update these terms from time to time. We will notify you by email when material changes are made. Continued use of the platform after changes constitutes acceptance.

2. Description of Service

EnneagramGenius is a relational Enneagram intelligence platform. The core service includes a free, adaptive psychometric Enneagram assessment that produces a personalized profile: your core type, tritype, wing, and instinct stack.
Beyond the assessment, the platform enables group formation — partners, families, friend groups, teams, and organizations — and delivers AI-generated relational intelligence: pairing reports, group dynamics analyses, and communication guidance based on the Enneagram type composition of your group.
You can also buy individual reads written from what you tell us: a Situation Read of something you're facing, or a Deep Letter on a topic you choose.
A coach portal allows certified Enneagram coaches to manage client profiles, prepare session materials, and facilitate workshops using the platform.
Feature availability varies by subscription tier and credit balance. Current plan details are available on the pricing page.

3. Eligibility and Account Responsibilities

You must be at least 18 years old to take the assessment or create an account. EnneagramGenius is intended for adults.
You must provide accurate information when creating your account. Providing false information is grounds for account termination.
You are responsible for maintaining the security of your account credentials. Do not share your password with others.
Notify us immediately at legal@enneagramgenius.com if you become aware of unauthorized access to your account.
Individual accounts may not be shared. Teams and organizations may add members through the designated team management features within their plan.

4. Free vs. Paid Features

The Enneagram assessment and your core type profile are free. You can retake the assessment at any time.
Your first pairing read is free. After that, reads cost credits. One credit buys a pairing read that both people keep, a Situation Read, or a Deep Letter. Regenerating a pairing read you've already opened doesn't spend another credit.
Credits can be purchased as one-time packs or are included monthly with Coach plans. Credit balances do not expire as long as your account is active.
Situation Reads and Deep Letters cost 1 credit each on every plan.
Paid subscriptions renew automatically on a monthly or annual basis as selected at signup. You will be notified before renewal.
You can cancel your subscription at any time. Access to paid features continues until the end of the current billing period. Cancellation does not delete your account or assessment data.

5. Credits and Refunds

A credit spent to open a pairing is non-refundable. So is a credit spent on a Situation Read or Deep Letter that's been delivered to you.
You can get a refund for a credit pack within 30 days of buying it if none of its credits have been used. Write to legal@enneagramgenius.com.
If a Situation Read or Deep Letter isn't delivered because of a platform error, the credit returns to your wallet automatically. You don't need to ask.
The same happens when our safety checks hold back a Situation Read or Deep Letter, or when what you wrote describes a risk of harm and we show you support resources instead of writing the read.
A credit spent on a pairing opens it for good, for both people. If its read doesn't generate, regenerate it. Regenerating never costs a credit, so there's no credit to return.
Subscription fees are non-refundable after the billing period begins, except in cases of material service failure.
We reserve the right to adjust pricing with 30 days' notice. Price changes will not affect your current billing period.

6. Acceptable Use

You may not use EnneagramGenius to harass, demean, or discriminate against others based on their Enneagram type. Type is a framework for self-understanding, not a basis for judgment.
You may not attempt to reverse-engineer, scrape, or systematically extract the platform's content, AI outputs, or assessment instrument.
Automated access (bots, scripts, crawlers) is prohibited without a written API agreement with EnneagramGenius.
You may not use the coach portal or group features to collect data on individuals without their knowledge and consent.
You may not use EnneagramGenius for any unlawful purpose or in a manner that violates applicable regulations.
Violations of these use policies may result in immediate account suspension without refund.

7. Intellectual Property

EnneagramGenius owns the platform, the assessment instrument, the scoring algorithm, the AI prompt architecture, and all content produced by the platform itself (including module templates, UI copy, and design).
You own your assessment responses and your personal results. You can export your data at any time from Settings > Exports: that file contains your account details, your computed type profile, your assessment submission history, your group memberships, your credit wallet and transactions, your subscription status, and your Situation Reads and Deep Letters (what you wrote, the topic, and the read). Your raw question-by-question answers and your other AI-generated reports aren't in the self-service file yet. Request them at privacy@enneagramgenius.com and we'll send them to you.
AI-generated content produced on your behalf (pairing reports, group analyses, Situation Reads, and Deep Letters) is licensed to you for personal use. You may share individual outputs, but may not republish them in bulk or represent them as original work you authored.
The Enneagram system is a body of knowledge in the public domain. EnneagramGenius does not claim ownership of Enneagram theory itself.

8. AI-Generated Content

EnneagramGenius uses AI (powered by Anthropic Claude) to generate personality insights, relational intelligence reports, and coaching materials based on Enneagram type composition. Situation Reads and Deep Letters also use what you write or the topic you choose.
AI-generated content is provided for personal development, self-reflection, and relationship awareness. It is not a clinical assessment, psychological diagnosis, or professional therapeutic advice. If you are experiencing a mental health concern, please consult a licensed mental health professional.
Enneagram type descriptions are observational and conditional — they describe patterns and tendencies, not fixed destinies. No type is better or worse than another.
You are responsible for how you use and share AI-generated content from EnneagramGenius.

9. Disclaimers and Limitation of Liability

The EnneagramGenius platform is provided "as is" without warranties of any kind, express or implied.
We do not guarantee that assessment results are accurate for every individual. Psychometric instruments describe tendencies across populations; your own self-knowledge should always take precedence.
To the extent the law allows, EnneagramGenius is not liable for indirect, incidental, special, or consequential damages arising from use of the platform, including decisions made based on AI-generated content.
To the extent the law allows, our total liability to you for any claim shall not exceed the amounts paid by you to EnneagramGenius in the 12 months preceding the claim.
Nothing in these terms limits liability that the law doesn't allow us to limit, such as liability for fraud, or for death or personal injury caused by our negligence.

10. Termination

You may delete your account at any time from Settings > Profile.
We may suspend or terminate accounts that violate these Terms of Service, with or without prior notice depending on the severity of the violation.
Upon termination, your access to paid features and generated content will end. Your assessment data will be deleted within 30 days per our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law provisions.
Any disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association.
Either of us may bring a claim in small claims court instead of arbitration, if it qualifies.
If you're a consumer in the EU, the UK, or another country whose law gives you rights that a contract can't take away, those rights still apply to you, and you can bring a claim in the courts where you live.

12. Contact

For questions about these Terms, contact us at legal@enneagramgenius.com or through our contact page.

Questions about these Terms? Contact us at legal@enneagramgenius.com or visit our contact page.